Policy 6.10.2 Communications

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POLICY – 6.10.2 Communications Page 1 
 
Policy: 6.10.2 
Approved By: Trust Council 
Approval Date: September 17, 2004 
Amendment Date(s):  September 17, 2025 
Policy Holder: Director of Trust Area Services 
 
COMMUNICATIONS 
Purpose 
1. To define policies and procedures for effective, accessible and consistent communications in 
accordance with related policies of Islands Trust Council.  
2. To enhance appropriate internal communications among staff and trustees. 
3. To facilitate proactive Islands Trust communications with island communities, First Nations, other 
levels of government, non-government organizations and the public at large. 
4. To ensure that the information provided by Islands Trust is accurate.  
A. Definitions 
n/a 
B. Policy 
1. General 
1.1 The Chief Administrative Officer (CAO) will be responsible for the Islands Trust 
communications policies and procedures.  
1.2 There are internal and external types of communication policies and procedures. 
Internal communications relate to communications among staff and trustees. External 
communications refer to communications that staff and trustees have with islanders, 
First Nations, other levels of government, non-government organizations, and the 
public at large. 
2.  Internal Communications 
2.1 The Islands Trust Council encourages positive and proactive communications within 
the organization.  
2.2 Internal staff communication tools include regular staff, management, unit, and focus 
group meetings, ongoing electronic communications (intranet, email and electronic 
newsletters), as well as written and verbal communications including 
tele-conferencing. 
2.3 All staff and trustees will have access to the appropriate level of technology in order to 
complete their work-related responsibilities. 

 
POLICY – 6.10.2 Communications Page 2 
2.4 Administrative Services will provide new employees with an Orientation Handbook 
before they begin their Islands Trust work responsibilities. The Orientation Handbook 
is also available to all staff through the Islands Trust intranet site. 
2.5 Administrative Services will consolidate and update organizational telephone and 
contact lists to enhance customer service and internal referrals. 
2.6 All trustees will be provided with technology orientation information to enable them 
to participate in electronic communications. 
3.  External Communications 
3.1 The Chair of the Islands Trust Council, or acting chair, is the designated spokesperson 
for Islands Trust Council and the Executive Committee. From time to time, the Chair 
may request an Executive Committee member, or the CAO, to speak on behalf of the 
Islands Trust Council. In the event of an issue regarding specific technical background 
and knowledge, the Chair may appoint a staff spokesperson. 
3.2 The CAO is the authorized spokesperson on behalf of Trust Council regarding matters 
affecting the administration of the Islands Trust.  
3.3 All members of a local trust committee (LTC) 

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