Islands Trust Conservancy Board regular meeting, January 26, 2023

[0:00:00] Voice 4: There's the broadcast button.

[0:00:02] Voice 4: Okay, fantastic.

[0:00:04] Voice 4: So thank you, Laurie.

[0:00:05] Voice 4: And I think Laurie's going to head off on her way and have a nice evening.

[0:00:09] Voice 4: So thanks, Laurie, for all the support in setting tonight up.

[0:00:11] Voice 4: We really appreciate it.

[0:00:13] Voice 4: And welcome to those of you who are joining us for our hour of website and mapping tools.

[0:00:19] Voice 4: So Mark and I are going to be co-hosting this with you.

[0:00:23] Voice 4: And we're hoping this will be sort of an intimate, casual, question-filled, you know, an evening together.

[0:00:29] Voice 4: First, I'll just start us off with a territorial acknowledgement, just to acknowledge that we are respectfully acknowledging the lands and waters that encompass the Trust area have been home to Indigenous Peoples since time immemorial.

[0:00:41] Voice 4: And the Islands Trust has a commitment to reconciliation and working together to protect this ecologically, culturally, and spiritually significant region in the Salish Sea.

[0:00:50] Voice 4: I'm currently coming in from Lekwungen territory of the Esquimalt and Songhees First Nations,

[0:00:55] Voice 4: but I'm very grateful to live in the Wissanich people's territories. So with that, thank you

[0:01:02] Voice 4: everyone for coming tonight. The goals of tonight are going to be to give you an overview of the

[0:01:08] Voice 4: website and explain to you how it's come to be the way it is. We're going to give you an overview of

[0:01:13] Voice 4: the site menus, the features and the tools of the site, and offer an opportunity for questions both

[0:01:18] Voice 4: both as we go along and then at the end for sure.

[0:01:22] Voice 4: Is there anything that any of you really wanted us to cover tonight before

[0:01:26] Voice 7: we get started?

[0:01:27] Voice 7: Okay, so we'll stick with that agenda,

[0:01:34] Voice 4: but feel free to let us know if there's things that you'd like us to dive deeper on.

[0:01:38] Voice 4: We're going to start off tonight with Mark kind of giving an overview of the website that I was just used to have

[0:01:44] Voice 4: and how we got to the process of launching this new one just about a year and a half ago.

[0:01:49] Voice 4: So maybe, Mark, do we want to start off with that?

[0:01:51] Voice 1: sure okay

[0:01:52] Voice 1: and i'll just i'll just share um claire you're welcome to jump in because this isn't my

[0:01:59] Voice 1: day job training on websites so if i'm if i get off track or if i get uh if i miss the message

[0:02:05] Voice 1: feel free to slip it in um and then for for all participants here at any point

[0:02:12] Voice 1: please feel free to ask questions i'll ask though that when i'm chatting um that claire you keep an

[0:02:18] Voice 1: eye open and interrupt so I don't miss somebody that's waving a hand or raises their digital hand

[0:02:24] Voice 1: so as far as I'm concerned either way works or you can even interject with your audio this is not a

[0:02:31] Voice 1: formal meeting so brief history of the website I've been here a long time I've been at this for

[0:02:38] Voice 1: six this is my 16th year with the trust so this is my this is actually it's only my second website

[0:02:45] Voice 1: with the trust over 16 years we've only had two websites and so we had the last website what I'll

[0:02:52] Voice 1: call the original for a very long time and we had it long enough that we went through multiple

[0:02:57] Voice 1: generations of technology so we fell way behind so by the time we got to a year and a half ago or I

[0:03:05] Voice 1: guess just before when we're developing so like two years ago two and a half years ago when we

[0:03:11] Voice 1: actually initiated this project our our existing website was way out of date there was problems

[0:03:18] Voice 1: at that point we'd adult we'd built three sites so the trust really was comprised of three websites

[0:03:25] Voice 1: and that being islands trust itself the conservancy built its own site and actually mapping

[0:03:31] Voice 1: as we expanded our online mapping capacity mapping built its own site as well and so there was three

[0:03:37] Voice 1: three separate URLs, three separate sites that we were attempting to navigate through

[0:03:41] Voice 1: and the public was attempting to navigate through, which was muddling our story seriously.

[0:03:46] Voice 1: The biggest problem, though, with all of those sites was that that technology change was

[0:03:52] Voice 1: that we went from being, you know, a two-dimensional, you know, single-size monitor sort of world

[0:03:59] Voice 1: to mobile.

[0:04:00] Voice 1: And our website was non-responsive, non-responsive meaning that it couldn't adjust.

[0:04:07] Voice 1: to different size displays so we were not mobile compliant and that was the biggest complaint that

[0:04:12] Voice 1: we got from folks we also had a good deal of folks pointing out that there was too many pages

[0:04:18] Voice 1: we were i think we're in the order the honest trust website itself was in the order of 450 pages

[0:04:24] Voice 1: so it made navigation incredibly difficult

[0:04:28] Voice 1: we broke all the rules way too deep way too many pages not mobile compliant even our document

[0:04:36] Voice 1: management at the time was ill-conceived in the sense that Google was we had way too many

[0:04:44] Voice 1: transitory documents in there to the point where we were at risk of serving up which this our

[0:04:48] Voice 1: documents serving documents on the website is a public record and our public records were confusing

[0:04:54] Voice 1: because we we weren't cleaning up our documents such that Google was indexing all our documents

[0:05:00] Voice 1: so if you did a search there was a risk for a bylaw there was a risk that you could pull up

[0:05:04] Voice 1: the wrong bylaw that you would pull up the old bylaw instead of the new bylaw or you would get

[0:05:09] Voice 1: both in your search results which was insanely confusing for the public so our document library

[0:05:15] Voice 1: was not being managed correctly or at least it was getting muddled with time you know 10

[0:05:20] Voice 1: 10 years and you can do a lot of damage just through mismanagement and not taking care of it

[0:05:26] Voice 1: and so we actually we um before we went to the stage of saying we're going to throw this stuff

[0:05:30] Voice 1: out, we went to refactor it, which is, let's polish it. Let's see if we can clean it up.

[0:05:36] Voice 1: And so we took the conservancy site initially, because it was the newest of the sites,

[0:05:40] Voice 1: and we asked a developer to make that site mobile compliant, or to make it responsive,

[0:05:51] Voice 1: device responsive. What we quickly learned, and we were instructed by the contractor that

[0:05:56] Voice 1: wanted to run for the hills after working with us on it for a while was that you will never get

[0:06:01] Voice 1: to the point where we have a modern website refactoring an old website it was too expensive

[0:06:07] Voice 1: too labor intensive done they told us they told us to stop we kept asking them to keep going

[0:06:14] Voice 1: because we recognized that the next next step was insanely expensive or it could be insanely

[0:06:20] Voice 1: insanely expensive. So once we realized that we were out of luck with refactoring, we started to

[0:06:26] Voice 1: look seriously at replacement. In order to do that, because we don't build websites, we needed

[0:06:31] Voice 1: to understand the cost. So we went to an RFI, which is a request for information, we asked the

[0:06:36] Voice 1: industry to respond back to us and tell us what we'd expect as rebuilding a site our size. The

[0:06:41] Voice 1: numbers that came back were a little bit scary. The average was $250,000. So that informed our

[0:06:48] Voice 1: process it scared us so typically in a development process for a website you do discovery design and

[0:06:55] Voice 1: development and those are usually a single product or a single project based on the price and the

[0:07:03] Voice 1: cost that we thought was coming we decided to break it apart it actually worked kind of nice

[0:07:08] Voice 1: with fiscal years and we did the discovery first to inform the design and the development

[0:07:13] Voice 1: And so we hired, through RFP, we awarded the discovery phase to Be the Change, a consulting group out of Vancouver.

[0:07:25] Voice 1: And that discovery phase, we looked at our analytics, Google Analytics, reviewed it to understand what people were doing on our site.

[0:07:33] Voice 1: We reviewed the visual and the visual content, so we did a visual content audit.

[0:07:38] Voice 1: it we did um we did interviews with 11 key informants the key informants included trustees

[0:07:46] Voice 1: staff public um i don't claire you might want to jump in there if i'm missing anybody

[0:07:52] Voice 1: we did two focus groups we did five we had 587 people individuals respond to a survey

[0:08:01] Voice 1: and that discovery process from the results of all that

[0:08:05] Voice 1: that engagement with our stakeholders being in the public the trustees and staff is that we were told

[0:08:13] Voice 1: our navigation was horrible it was incredibly hard to navigate 450 pages no surprise nobody

[0:08:19] Voice 1: would want to have to do that and there was a need for better communication about the trust

[0:08:24] Voice 1: the big running joke is or at least for my world I constantly get are you a bank and our website

[0:08:31] Voice 1: site wasn't telling the story clear enough. It wasn't telling the story of what the Islands Trust

[0:08:36] Voice 1: was, who we were, what we did, and what we didn't do, actually, and Claire will get to that in a bit.

[0:08:42] Voice 1: There was also an express need for better local context, so more of a focus on the LTCs

[0:08:52] Voice 1: as opposed to a focus on the trust area. So after we finished the RFP, or sorry, the RFP of the

[0:09:00] Voice 1: the discovery phase, we took that to trust council

[0:09:03] Voice 1: and we sold the website rebuild,

[0:09:06] Voice 1: the design and the rebuild based on that discovery.

[0:09:08] Voice 1: We need to do it.

[0:09:09] Voice 1: The discovery is telling us exactly how

[0:09:12] Voice 1: or what we need to do.

[0:09:13] Voice 1: And this is our estimate based on what we got

[0:09:17] Voice 1: out of the discovery phase.

[0:09:19] Voice 1: This is our estimate for what it's gonna cost.

[0:09:22] Voice 1: We were awarded that through budget.

[0:09:25] Voice 1: And then we put out an RFP that following fiscal

[0:09:29] Voice 1: fiscal for the design and the development, and it was awarded to a company out of Vancouver

[0:09:34] Voice 1: called Graphically Speaking.

[0:09:35] Voice 3: Mark?

[0:09:36] Voice 3: Yep, jump in.

[0:09:40] Voice 3: I really don't want to be rude about this, but where is this going?

[0:09:44] Voice 3: Why are we hearing about the history of the website?

[0:09:49] Voice 1: Why

[0:09:49] Voice 3: is it important?

[0:09:51] Voice 1: I think it's important because it informs the structure of the website.

[0:09:55] Voice 1: site it informs our design like the existing design decisions like our the design of our

[0:10:02] Voice 1: document library the design or the layout of the pages how many pages the navigation methodologies

[0:10:09] Voice 1: or how you can navigate the site what the story is that we tell and we get a fair amount of feedback

[0:10:15] Voice 1: from from the from folks and i'll call it criticism we may get criticism and this information informs

[0:10:23] Voice 1: forms it. We didn't come up with this ourselves. The discovery phase informed the design of this

[0:10:30] Voice 1: site, is what I guess the point is. And that's what I wanted to share. Does that answer your

[0:10:37] Voice 1: question?

[0:10:38] Voice 3: Yeah, I guess it does. I'm having trouble seeing the value of it. And I'm not

[0:10:45] Voice 3: saying that to be disrespectful. And I can appreciate that being in the middle of a big

[0:10:49] Voice 3: project like that, that burns into your memory and it's prominent for you. But as a new trustee,

[0:10:55] Voice 3: It's I'm interested in knowing about the things about the website that I need to know now to do my job.

[0:11:04] Voice 1: Well, the good news is I'm done talking about the old site.

[0:11:08] Voice 1: OK, now Claire's going to Claire's going to take it and we're going to talk about the new site.

[0:11:12] Voice 1: Go ahead, Claire.

[0:11:13] Voice 4: OK, well, first, I see that Trustee Yates has a question.

[0:11:17] Voice 8: Thank you, Claire. I just wanted to let Trustee Bernardo know that I've been looking at the trust website

[0:11:24] Voice 8: since it was invented and I have to be totally honest even though I know all about the problems

[0:11:31] Voice 8: of the old one I actually found navigating the old one easier however I did not know about all

[0:11:40] Voice 8: the inaccuracies and and the other reason that the history is important is because people don't

[0:11:46] Voice 8: understand how what an important budget item that is when you have to update your website and it's

[0:11:54] Voice 8: that big of a project it's actually really good to hear from mark why it was so expensive and so

[0:12:01] Voice 8: i actually do appreciate that thank you okay so with that

[0:12:07] Voice 4: um i will share the website

[0:12:11] Voice 4: so what we're going to do tonight is kind of walk you through some of the key features and so on and

[0:12:16] Voice 4: we'll just sort of tie it back to what we heard from the public and from the key oh are you seeing

[0:12:20] Voice 4: the website here i showed the right screen yep

[0:12:22] Voice 2: you got it

[0:12:23] Voice 4: super so i'm gonna actually one second

[0:12:26] Voice 4: second here. What I've realized is I'm not going to be looking at you as I talk. One second. I'm

[0:12:31] Voice 4: going to stop sharing. One second. I'm going to move it across so I can look at you and talk at

[0:12:35] Voice 7: the same time. One second. One minute. Should I practice this folks?

[0:12:45] Voice 1: Okay. We're not professional

[0:12:46] Voice 1: trainers.

[0:12:47] Voice 4: All right. I'm going to move it over again. I just won't be able to look at you while

[0:12:50] Voice 4: I'm doing it. Okay. Can you still see here?

[0:12:54] Voice 1: You can see the website.

[0:12:55] Voice 1: No, we see your email right

[0:12:57] Voice 1: now. Trust you. It's the calendar.

[0:13:00] Voice 4: Share. Okay. I just won't be able to look at you while I share.

[0:13:03] Voice 4: Okay, so you should see it now?

[0:13:05] Voice 7: Yep. Okay,

[0:13:06] Voice 4: so what we're going to talk about tonight is the website

[0:13:08] Voice 4: itself and just walk you through what we've got. So we have here, I'm going to take you to the

[0:13:13] Voice 4: homepage, which

[0:13:16] Voice 7: is too big at the moment to

[0:13:17] Voice 7: share with you.

[0:13:22] Voice 4: So here's our webpage, which you can

[0:13:24] Voice 4: control the size of, as I just did by hitting control minus or control plus. And so what we

[0:13:29] Voice 4: have here is a mega menu up top with key menus that we'll walk through in a minute. And as you

[0:13:35] Voice 4: scroll down we've got this scrolling slider with key themes happy to take feedback on if those are

[0:13:41] Voice 4: the right themes we'd love to hear from you and get your input as you go down the home page there's

[0:13:45] Voice 4: this meeting calendar that we'll be showing you tonight how it works some key themes are pulled

[0:13:50] Voice 4: out here and again are these the right ones we tend to look at what people are looking for and

[0:13:55] Voice 4: also what is sort of a hot topic of the day these are very changeable if we want to highlight

[0:14:00] Voice 4: something we can change it into these little menus quickly getting people to

[0:14:05] Voice 4: about the islands trust information highlighting the Conservancy was a key

[0:14:09] Voice 4: thing we did when we brought the three sites together highlighting you could

[0:14:14] Voice 4: subscribe reconciliation mapping and then all of this information in the

[0:14:19] Voice 4: footer to help people navigate so up top here what we're going to do is take you

[0:14:25] Voice 4: to what we heard from the public what they wanted to be able to do very easily

[0:14:28] Voice 4: which was get local information so most people coming into the islands trust are interested in

[0:14:34] Voice 4: local information so we've got the sub menu here under island planning where you can pick a local

[0:14:39] Voice 4: trust committee does anyone want anyone want to nominate which one we should visit tonight

[0:14:43] Voice 4: not

[0:14:47] Voice 7: hearing anyone let's pick up top here we'll go to gabriela so

[0:14:50] Voice 4: when you go to gabriela here

[0:14:52] Voice 4: this they're all laid out the same and they have the secondary menu and this is not necessarily

[0:14:57] Voice 4: necessarily how you'll see most sites. And this is what I think some members find complicated.

[0:15:03] Voice 4: But one feature I want to point out to you here is you can set your location up here,

[0:15:07] Voice 4: and you can pick your favorite local trust area. And then when you revisit the site,

[0:15:11] Voice 4: this will be your new homepage. So for constituents, this is something you can point

[0:15:15] Voice 4: out is that if they're looking for local information quickly, we've got this area

[0:15:18] Voice 4: where you can geolocate and pick where you want to be. And this was a key request that we learned

[0:15:23] Voice 4: that people want to have. So as you move through your local trust area information,

[0:15:27] Voice 4: We've got meetings and minutes, bylaws, bylaw compliance, and these are a mix of local information and commonly used information.

[0:15:36] Voice 4: What I will point out here, which will be important later as we get to the document library, is we'll visit the projects page for a local trust committee.

[0:15:45] Voice 4: And as we look at the projects, so Gabriela has projects here, you'll notice there's a series of folders.

[0:15:51] Voice 4: builders. These have the transitory documents. So these are the temporary documents associated

[0:15:56] Voice 4: with a particular local trust committee project. So they're temporary in nature and they only exist

[0:16:03] Voice 4: so long as that project or that bylaw is happening. These are not searchable through

[0:16:08] Voice 4: the main search engine. So that is sometimes we get public calling going, I can't find the

[0:16:12] Voice 4: thing related to the project. And so we'll just steer them to the project page and say, there it

[0:16:16] Voice 4: is because we're using the main search engine for the long-term documents for the durable ones

[0:16:22] Voice 4: because we found with the last website it's just too difficult to expect our

[0:16:26] Voice 4: admin staff to clean them up and over the years these transitory ones just accumulate

[0:16:31] Voice 4: so that is the same for current applications we have those same transitory folders

[0:16:35] Voice 4: so these are commonly visited pages along with the land use application guide and form page

[0:16:41] Voice 4: that we find that all applicants realtors new residents are coming into this page to have a

[0:16:45] Voice 4: to look around. As we go back to the Gabriela main page here, I'll show you there's three

[0:16:52] Voice 4: different ways. So I've just used my back button to get around, but I could also have gone back

[0:16:56] Voice 4: to the main page here. I'll go back to the main Gabriela page here. I could also have used over

[0:17:02] Voice 4: here to get back. So there's a variety of options of how you can navigate. So on this local trust

[0:17:08] Voice 4: area page, you can navigate through this menu. As you go down, there's an opportunity to click

[0:17:14] Voice 4: through to a page that has a list of all islands and i'll pause there because i see trustee boland

[0:17:18] Voice 4: has a question uh

[0:17:21] Voice 5: thanks just when you open this page you immediately said it won't be the same for

[0:17:27] Voice 5: each island can you highlight what will be different well

[0:17:32] Voice 4: it will be the same you'll have

[0:17:34] Voice 4: an image the image will look different but the structure will be the same maybe

[0:17:37] Voice 5: i missed okay

[0:17:38] Voice 4: but they will be they're structured the same

[0:17:40] Voice 4: but they're customized to each island

[0:17:42] Voice 4: That's

[0:17:42] Voice 5: fine. I thought they were the same. So I was just kind of curious.

[0:17:46] Voice 4: They're structured the same way with custom information.

[0:17:49] Voice 4: So this is

[0:17:49] Voice 4: another thing we heard from the public is there's a lot of people that don't live on what we call a major island.

[0:17:54] Voice 4: They live on an associated island. So we were able to have that here that people can now find their way.

[0:17:58] Voice 4: Or if someone calls you from an island, you can use this page to figure out where they are in the trust area.

[0:18:04] Voice 4: Your local meetings are here on your local page. Here you can click through to meet your local trust committee.

[0:18:09] Voice 4: and this is where your profiles are.

[0:18:11] Voice 4: So I'm gonna click through there now and just show you,

[0:18:15] Voice 4: and sorry, Joe, a lot of this is not applicable to Bowen.

[0:18:18] Voice 4: This is where you have all the local information.

[0:18:21] Voice 4: And this is really the playground for you as a trustee,

[0:18:24] Voice 4: where you can offer up,

[0:18:25] Voice 4: you see Gabriela has posted office hours, information,

[0:18:29] Voice 4: newsletters you wanna put on there,

[0:18:30] Voice 4: and really any other miscellaneous

[0:18:32] Voice 4: that doesn't fit on the site generally can go here.

[0:18:35] Voice 4: So this is at request of trustees explicitly

[0:18:37] Voice 4: that they wanted a space to post just information that's not trust-wide that's applicable to them.

[0:18:43] Voice 4: So this is something you can reach out to your local planning team assistant, and they will be

[0:18:48] Voice 4: able to help you make this page how your local trust committee wants it. Often the changes to

[0:18:52] Voice 4: this page are made by local trust committee resolution, but that will really be, you know,

[0:18:56] Voice 4: up to you to determine locally. Any questions about

[0:18:59] Voice 7: this local content before I move along?

[0:19:05] Voice 7: Yep. I see Trustee Boland has one. Oh, and you're muted.

[0:19:14] Voice 5: I like the idea of the trustee communications because I saw that media release where, you know, there were different communications on the different islands.

[0:19:22] Voice 5: I think it would be very helpful if there was a centralized location for those as well as these so that you don't have to go island by island.

[0:19:30] Voice 5: And one other comment that's general about the website is, it seems that the graphics are disproportionately large.

[0:19:41] Voice 5: And when you reduce the size, the scale of the graphics kind of still remains large and the text shrinks.

[0:19:52] Voice 5: But anyway, that's just a comment. Thank you.

[0:19:55] Voice 5: Okay.

[0:19:58] Voice 4: Noted. Maybe Mark will address that at the end, if you like.

[0:20:03] Voice 4: Okay, so that's local information and land use planning information. I'll move along here to

[0:20:08] Voice 4: the next menu, which is the conservancy. So this is, fairly self-explanatory, the conservancy.

[0:20:13] Voice 4: One of the main goals of this site was to bring in the conservancy and make it appear more integral

[0:20:18] Voice 4: to the trust rather than having its own site, and to increase the traffic. We have accomplished that

[0:20:22] Voice 4: with this redesign. So here we are. A key place we just want to show you is Protect Nature. If you

[0:20:28] Voice 4: have constituents who are interested in finding out more about what the conservancy does and

[0:20:32] Voice 4: how they can protect their land this is the section of the website that really offers that

[0:20:37] Voice 4: all the information about caring for land and donating land is here and there's a lot here

[0:20:43] Voice 4: to explore i won't go through all of it today but just wanted to point out that this is where you

[0:20:47] Voice 4: would send people if they really are interested in protecting their land or learning about things

[0:20:53] Voice 4: where i'm going to take you today just for a little look is the protected places page

[0:20:59] Voice 4: So on this page is the list of the conservancies they have 113 protected areas. And for your island if you're interested in knowing what they are.

[0:21:08] Voice 4: You can click through that take a tour button that I just clicked, and let me know if I'm going too quickly here.

[0:21:14] Voice 4: You arrive at this page which is that interactive map where we can pick an island and let's head over, head over to Howe Sound here.

[0:21:21] Voice 4: here and you can zoom in and look at a nature reserve or a covenant so here's fairy fen and

[0:21:28] Voice 4: you can learn all about it and find out about visiting it the management its history and so on

[0:21:33] Voice 4: and so this is available for all the islands so this will allow you to explore the protected areas

[0:21:39] Voice 4: on your island and then if you have any questions then you can steer people here any questions about

[0:21:44] Voice 4: that okay

[0:21:47] Voice 7: so we're going to go back to the main site and

[0:21:52] Voice 4: I'll leave you to explore the conservancy

[0:21:55] Voice 4: page there's a lot there um interesting one of our most commonly hit pages that's really popular is

[0:21:59] Voice 4: how to remove scotch broom it's consistently like one of our popular pages um moving through the

[0:22:06] Voice 4: menu here this is programs and i better look at my notes here i'm not missing anything i wanted

[0:22:10] Voice 4: to tell you um so through the cons the programs menu this was a bit of a catch-all for all the

[0:22:16] Voice 4: other things that the trust does that's not land use planning we tried to capture it in here under

[0:22:20] Voice 4: different themes some of these themes as you'll note are tied to the last term strategic plan

[0:22:26] Voice 4: because that's what we use to kind of guide the decision making as this term through this term

[0:22:31] Voice 4: as you develop as a council the different strong themes of the term we might look at this menu and

[0:22:37] Voice 4: make some adjustments to reflect that i'm happy for feedback around this so generally there's an

[0:22:42] Voice 4: explanation of advocacy we can sponsor applications for um community or for development of community

[0:22:50] Voice 4: benefit so um what's an example um like an affordable housing rezoning we can sponsor that

[0:22:56] Voice 4: fee information on climate change this ecosystem laboratories um will is available to you as

[0:23:02] Voice 4: trustees as you're making land use planning decisions to find out what ecosystems around

[0:23:05] Voice 4: your island. This highlights forest protection and so on. Happy to take feedback on these menus

[0:23:12] Voice 4: all the time. We'll keep replying them and keep them up to date as best we can and as there's

[0:23:17] Voice 4: decision made around the delivery of these programs, we'll update the information on

[0:23:22] Voice 4: the website for the public. Any questions there? Okay, quite a bunch today. Moving through to

[0:23:31] Voice 4: mapping and resources, later on after I finish speaking I'll turn it over to Mark and he can

[0:23:36] Voice 4: and update you on the mapping things, he's going to be walking you through the document library

[0:23:40] Voice 4: and the mapping tools. Mapping is one of the key reasons people visit this site. So we tried to

[0:23:46] Voice 4: have it, based on good design, in the middle of the menu, prominently named, easy to access.

[0:23:52] Voice 4: One of the things we heard about the trust was that people didn't know what the trust was,

[0:23:55] Voice 4: right? We've had real trouble trying to educate people. So one of the things that we've done is

[0:23:59] Voice 4: created a variety of ways to deliver that. One of the things we did, which is in need of an update,

[0:24:04] Voice 4: date I'm aware, was create this interesting facts page. I'll just give, show you this. So this just

[0:24:11] Voice 4: sort of has interesting facts. And again, welcome your suggestions and ideas as to what could be on

[0:24:16] Voice 4: here. But just sort of showing interesting facts about the Islands Trust. So I encourage you to

[0:24:20] Voice 4: poke around in here. Some of it is a need of update based on the new census that we've got.

[0:24:26] Voice 4: So sort of showing, you know, comparisons with British Columbia, the amount of properties that

[0:24:31] Voice 4: were held owned locally in 1978 was only 10 percent and now it's more than half of trust properties

[0:24:36] Voice 4: are owned locally so that's a trend when we hear that it's owned by people outside the trust area

[0:24:41] Voice 4: we're able to demonstrate how that's shifting people are often really surprised by this number

[0:24:46] Voice 4: two half a million visitors a year to the region and the complexity of governance i'm very

[0:24:52] Voice 4: interested to update these statistics once the new census data arrives shortly we and i'll explain

[0:24:57] Voice 4: we'll get we get custom census that we've ordered for the trust area um to see how things have

[0:25:01] Voice 4: shifted. I'm expecting quite a spike to happen. So as you come across interesting facts about the

[0:25:07] Voice 4: trust area, pop them my way and we'll be able to update this page. Other things that are interesting

[0:25:14] Voice 4: that we heard from the public is there was a lot of confusion about what the Islands Trust offers

[0:25:18] Voice 4: and what it does not offer. So we created this page, which I think should be helpful to you as

[0:25:23] Voice 4: a trustee too, as you get calls from constituents and they want to know about something that's not

[0:25:29] Voice 4: in your basket of what the Islands Trust offers, you can go here and have a look to help give them

[0:25:35] Voice 4: that information. And while this is helpful, what we find is most helpful is this, where people want

[0:25:41] Voice 4: to report a concern and they don't know where to go. This is quite helpful around, I would say,

[0:25:47] Voice 4: our calls to our front desk, since this page has become known, has probably gone down by at least

[0:25:51] Voice 4: half. So it's really been effective in helping people figure out where to navigate all of

[0:25:55] Voice 4: government to report something that they're worried about if you're getting questions that

[0:26:00] Voice 4: aren't answered here again let us know and we can update this and improve it over time um i hear from

[0:26:06] Voice 4: when we launched the website i did hear from trustees this is one of the most useful things they

[0:26:09] Voice 4: they took away from it um so i'll stop there around mapping and resources i'll turn over to

[0:26:15] Voice 4: mark to come back to mapping the what's happening menu offers um and again i'll just say this was

[0:26:20] Voice 4: named this way because these were miscellaneous that needed a home really i see uh trustee yates

[0:26:25] Voice 4: has a question yes

[0:26:28] Voice 8: thank you claire um so um that's all under mapping and resources which

[0:26:33] Voice 8: is quite wonderful what if someone just didn't think to go there and they just went into i want

[0:26:39] Voice 8: to would they

[0:26:40] Voice 8: would they still quite easily find what they wanted to do um

[0:26:45] Voice 4: i want to um maybe not

[0:26:47] Voice 4: as easily no um you're quite right no it's not as easy so that's a good note we'll see if we can

[0:26:54] Voice 4: find a way to get there oh other i want to find other government services so it is there yeah good

[0:26:59] Voice 4: so it is there okay um so moving along here um the what's happening menu has advocacy letters

[0:27:06] Voice 4: so for those of you who are interested in knowing what the trust did last term um i'll just click

[0:27:11] Voice 4: there shortly for you there's a whole list of letters and ubcm resolutions under a whole bucket

[0:27:16] Voice 4: of categories that happened so you can explore this and look at the history of what either trust

[0:27:21] Voice 4: council or a local trust committee had to say on a various issue and what requests have been made

[0:27:26] Voice 4: and moving along another big piece here was the survey and polls page there was a request for

[0:27:32] Voice 4: the trust to be more transparent and so this page is now being updated with um all the surveys and

[0:27:38] Voice 4: the results um about us is um really all the governance information let me see if i've covered

[0:27:44] Voice 4: everything there yeah we'll get to the meeting calendar in a minute uh and about us is all

[0:27:49] Voice 4: There's a whole lot of information under accountability and governance, much of which you already know as your trustees.

[0:27:56] Voice 4: The Islands Trust timeline provides a history, again, trying to help people understand the trust, all the legislative changes that led to the trust being the way it is today.

[0:28:04] Voice 4: An overview with a little video about the trust, policy statement and background on reconciliation.

[0:28:10] Voice 4: So I won't dive into any of those for you. And the I want to menu is really where people should go first.

[0:28:15] Voice 4: So if anyone's having trouble navigating the site and finding it complicated, I encourage you to encourage them to hit this button.

[0:28:21] Voice 4: It's surprising to me how many people don't use it. And when they they phone in and they have a worry about not being able to find their way.

[0:28:27] Voice 4: And I say, well, let's try this together. And then all of a sudden they found what they're looking for.

[0:28:33] Voice 4: So with that, I will maybe pass it to Mark. Let me just make sure I've covered everything I wanted to tell you there.

[0:28:38] Voice 4: there. And I guess I'll take any questions. Oh, I was going to let you know, I had a little graphic

[0:28:45] Voice 4: to show you, but I'll just tell you. We run analytics to get the most popular pages. And as

[0:28:49] Voice 4: we look at the site, we can improve it. Generally, the top pages are related to mapping, Salt Spring

[0:28:54] Voice 4: bylaws, Gabriela bylaws, careers. So job applicants coming in is another top heavy hitter.

[0:29:02] Voice 4: But again, we use that to kind of determine how the site works and we can make adjustments

[0:29:06] Voice 4: assessments accordingly um and having a look here

[0:29:10] Voice 7: oh

[0:29:13] Voice 4: yeah so what i was going to show you under

[0:29:15] Voice 4: there i want to here there's two things i want to tell you about as trustees so one this is a new

[0:29:19] Voice 4: page on the site it's now a year and a half old so not all that new um but this has been another

[0:29:24] Voice 4: sort of what we call a game changer for people is how do they share their views with the trust

[0:29:28] Voice 4: so as you have constituents who want to get involved um this is the page where they can

[0:29:32] Voice 4: learn how to do so we've tried to because we're such a complicated body with 15 different corporate

[0:29:37] Voice 4: entities. I've done my best here to write this page in a way that will help people navigate it

[0:29:43] Voice 4: all. So you can scroll down here and each type of body has a slightly different way of engaging.

[0:29:48] Voice 4: So it's all here. Complete a survey, report bylaws, report a covenant violation. So that's all here.

[0:29:55] Voice 4: So I encourage people, encourage you to steer people here when they want to find out how to get involved.

[0:30:00] Voice 4: involved. And the other one I wanted to advise you of was the subscribe to updates. So you and your

[0:30:05] Voice 4: constituents can subscribe for email updates from the trust. Hopefully all of you already have

[0:30:10] Voice 4: subscribed. If not, I encourage you to do it. And it's interesting to subscribe to more than just

[0:30:15] Voice 4: your own local area to sort of get a bird's eye view on what's going on. And it's very easy to

[0:30:20] Voice 4: unsubscribe later if you feel like you're getting too much news. So with that, I'm going to pass it

[0:30:25] Voice 4: back to mark and he's going to walk you through the search function mapping and the document

[0:30:30] Voice 4: library and the meeting calendar does that sound all right for everyone we're about at the halfway

[0:30:34] Voice 4: mark here okay so we'll pass the torch

[0:30:38] Voice 4: over to mark and i'm again i'll just sort of say before

[0:30:41] Voice 4: i hand it over to mark i'm happy to take questions at any time if you've got members of the public

[0:30:46] Voice 4: with concerns and we do hear people have concern navigating the site and then often i'll email all

[0:30:51] Voice 4: trustees asking for that feedback or i'll ask people to provide specifics and i don't get the

[0:30:56] Voice 4: the specifics. So as you get feedback from people who are having trouble with the site, it's very,

[0:31:00] Voice 4: very helpful to us to be told exactly what they're struggling with. Because I mean, just the other

[0:31:05] Voice 4: day, former trustee Jane Wilberton got in touch. And the problem she was having was actually a

[0:31:09] Voice 4: little bug on the site. And if nobody tells us, we can't fix it. So I encourage you, please,

[0:31:14] Voice 4: the criticism, you know, don't, no hurt feelings here. If the, you know, please bring on the

[0:31:18] Voice 4: criticism and the concerns and the challenges. It just helps us make it better. So I encourage you

[0:31:24] Voice 4: to do that. And then if you have special requests, please do bring it in and we can look at making

[0:31:31] Voice 4: those changes. So yeah, we're happy to hear. So with that, over to Mark. Do you want me to

[0:31:37] Voice 4: navigate for you, Mark? Or would you like me to unshare so you can share?

[0:31:39] Voice 1: I'll unshare. I'll

[0:31:40] Voice 1: navigate. Okay. And

[0:31:43] Voice 2: thanks, Claire. And let me see if I get my right screen. Okay. And I think

[0:31:51] Voice 2: there's a tool here somewhere that i can point at stuff one second don't know where that one went

[0:32:03] Voice 1: well if anybody remembers where the laser pointer is speak now in zoom

[0:32:08] Voice 1: yes while

[0:32:10] Voice 4: you're looking for

[0:32:11] Voice 4: that mark i'll just point out also right on the front there you'll see that feedback tab

[0:32:15] Voice 4: if anyone just wants to offer feedback please just encourage people click the tab it sends an email

[0:32:19] Voice 4: straight through to us it's a very easy way just as you're on the site and the page you're on is

[0:32:22] Voice 4: is challenging just to send in that feedback.

[0:32:26] Voice 1: All right, thank you, Claire.

[0:32:28] Voice 1: And I did find my spotlight, here we go.

[0:32:31] Voice 1: Oh, it didn't click in, one sec, there it is.

[0:32:36] Voice 1: All right, that should help.

[0:32:38] Voice 1: So I'm gonna start with the document library.

[0:32:41] Voice 1: I'm gonna go through some of the other tools

[0:32:43] Voice 1: that you could use in this site.

[0:32:45] Voice 1: I'm gonna stay focused on what you need to know.

[0:32:48] Voice 1: So I won't go too deep.

[0:32:50] Voice 1: I'm just gonna try to cover the basis

[0:32:51] Voice 1: of what you might have missed

[0:32:53] Voice 1: or you might just benefit from knowing.

[0:32:56] Voice 1: So I'll start with the document library.

[0:32:58] Voice 1: We can access it here via the mapping and resources.

[0:33:02] Voice 1: Give it, oh, there, is it not?

[0:33:04] Voice 1: Oh yeah, there it is.

[0:33:05] Voice 1: I got to double click with the pointer.

[0:33:08] Voice 1: So the document library is our repository for PDFs.

[0:33:13] Voice 1: So it's our public repository just for PDFs.

[0:33:17] Voice 1: There's nothing else in it.

[0:33:18] Voice 1: No Word documents, no images.

[0:33:19] Voice 1: This is just for PDF documents.

[0:33:22] Voice 1: So agendas, reports,

[0:33:24] Voice 1: and actually there's a fair number of maps in here as well.

[0:33:27] Voice 1: What I want to show you here is search filters.

[0:33:29] Voice 1: There's just a few elements to it

[0:33:30] Voice 1: that you'd benefit from understanding.

[0:33:34] Voice 1: No surprises with keywords, jurisdictions, type of body.

[0:33:39] Voice 1: There is a surprise here though, possibly for you.

[0:33:41] Voice 1: If you look under type of document,

[0:33:44] Voice 1: it's good to understand that there's two levels here.

[0:33:47] Voice 1: There's primary category, secondary category,

[0:33:49] Voice 1: meeting documents is probably the best example that you'll bump into so you can select meeting

[0:33:55] Voice 1: documents which will open it up and show you that you've selected every subcategory or what you can

[0:34:02] Voice 1: do is just navigate to meeting documents the underline indicates that there's an action and

[0:34:08] Voice 1: so then you can go in here and you could select agendas so in theory you could pick your

[0:34:13] Voice 1: jurisdiction and do a search on agendas and it'll get all of gabriola's agendas and here we have

[0:34:22] Voice 1: 173 results we can navigate through the pages we can change our results view to a list view

[0:34:31] Voice 1: or go back to the grid or card view so you can go and remove elements of your search here or clear

[0:34:40] Voice 1: clear every search before proceeding to another one I'd also point out date ranges and just the

[0:34:46] Voice 1: function of date ranges so you will pick like let's if we wanted to adjust this so we didn't

[0:34:51] Voice 1: get 173 we wanted to look at a period of time we would click on date the first time this dialogue

[0:34:58] Voice 1: appears is the from date the second time is the two date it's not my design this is considered

[0:35:04] Voice 1: a modern date dialogue so it reduces the clutter on your site where they just give you one interface

[0:35:10] Voice 1: interface for it or one button.

[0:35:11] Voice 1: So if we take January 10th to January 13th, we probably won't find anything.

[0:35:19] Voice 1: And again, I have yeah, we're not going to get anything.

[0:35:22] Voice 1: But what I can do is I'm going to clear all my search elements, my filters.

[0:35:27] Voice 1: And I just wanted to point out one more

[0:35:29] Voice 1: filter before I move on, and that's this one here.

[0:35:32] Voice 1: This is a convenience filter, actually.

[0:35:35] Voice 1: What we've done is, again, with this integration of the two sites, we want to

[0:35:39] Voice 1: give special treatment for the trust conservancy so we want to make it easier for conservancy folks

[0:35:44] Voice 1: to find their documents and what we've done in the back end is tagged every conservancy document

[0:35:49] Voice 1: whether it's an agenda minutes a report everything is tagged with conservancy so this becomes the

[0:35:55] Voice 1: high level filter for the conservancy we can see that there's i think if we run the search there

[0:36:01] Voice 1: you can see our total number of documents before i put a filter on we're up to 507 or 5700 and so

[0:36:08] Voice 1: there's 408 total documents here for the conservancy and we can do the same thing we can

[0:36:13] Voice 1: add additional filters so um before

[0:36:16] Voice 4: you go on i see a question oh

[0:36:18] Voice 1: go ahead maureen thanks

[0:36:21] Voice 5: um yeah

[0:36:24] Voice 5: i don't really like the honest trust conservancy button there because i find it a bit confusing to

[0:36:28] Voice 5: me they're just another um type of body to be honest but um the thing i have tried is i can

[0:36:37] Voice 5: show 16 i can show the next drop down but if i go to all even when the number is small it doesn't

[0:36:44] Voice 5: actually show them um oh

[0:36:48] Voice 1: so if i select all it doesn't show the full suite of them

[0:36:52] Voice 5: no and i usually go to a list then to see you're good

[0:36:57] Voice 1: you're correct so that's misleading

[0:37:00] Voice 1: because in theory

[0:37:01] Voice 1: you should be scrolling for a very long time so again

[0:37:04] Voice 1: that's about i wouldn't

[0:37:05] Voice 5: expect to see all five thousand perhaps but if i've reduced the search to a couple hundred

[0:37:10] Voice 5: i would expect to see all rather than page by page no

[0:37:14] Voice 1: you just you've just identified a bug

[0:37:15] Voice 1: in it we appreciate it for sure

[0:37:17] Voice 5: okay so

[0:37:18] Voice 1: to be to be cl to be um to be uh uh transparent we had a

[0:37:24] Voice 1: large number of bugs going into our release date um we've done a pretty good job of cleaning them

[0:37:30] Voice 1: up it doesn't doesn't mean i do not suggest that we're bug free so please do keep us informed of

[0:37:35] Voice 1: them of what you discover so that's a good one and claire if you want to take note of that

[0:37:40] Voice 1: i'll make i'm just going to point out a couple more sort of functional features

[0:37:43] Voice 1: so these are design considerations based on how uh feedback we got from folks so rather than um

[0:37:50] Voice 1: many sites today as you change your filters they do they run the search so the there's an automatic

[0:37:57] Voice 1: automatic search we took that out you have to actually execute the search by clicking on the

[0:38:01] Voice 1: button and that we got feedback was there's too many searches happening every time you change the

[0:38:06] Voice 1: parameters um so I went through primary secondary um the only other thing I wanted to mention here

[0:38:13] Voice 1: was this concept of the view so we can see that each one of these has a measure of size and that's

[0:38:20] Voice 1: That's again, just a modern way to address the mobile users

[0:38:25] Voice 1: or to recognize the mobile users

[0:38:27] Voice 1: because a mobile user may not want to try to download

[0:38:30] Voice 1: a trust agenda, which is rather large, 300 plus pages.

[0:38:35] Voice 1: So I think that's the bulk of what I wanted to show you

[0:38:39] Voice 1: with the document library.

[0:38:41] Voice 1: If there's any questions,

[0:38:42] Voice 1: this one drove people nuts originally.

[0:38:45] Voice 1: This was, we redesigned this interface.

[0:38:48] Voice 1: Go ahead, Maureen.

[0:38:49] Voice 1: And

[0:38:51] Voice 5: I have a background in information management. Sorry. And so, so when you search with the keywords, are they tags or is it searching the title, for instance, or any kind of summary.

[0:39:06] Voice 5: And the second thing I was going to ask, I'll just put it quickly and then you can answer both, is, you know, we get a lot of staff reports and briefings and those are buried in agendas and very difficult to find.

[0:39:23] Voice 5: Is there a possibility of starting to index those even under a different category, you know, type of document, staff report or briefing?

[0:39:33] Voice 5: thing thank you um i

[0:39:36] Voice 1: think i'll answer the last one first um i it's definitely a possibility it's

[0:39:40] Voice 1: just a matter of how we change how we design our metadata so we can we can certainly look at that

[0:39:45] Voice 1: no problem um the the first one actually you could probably help me could you remind what

[0:39:51] Voice 1: was the first question oh design wise keywords so you've just identified another major issue

[0:39:58] Voice 1: with the site actually or you brought it up so there's two ways to search there's the keyword

[0:40:06] Voice 1: search can search the titles but to search the documents you need what's called a parser

[0:40:11] Voice 1: and the parser that we have is giving up the ghost when it hits the large documents

[0:40:17] Voice 1: so it'll hit a trust council agenda which can be three 600 pages and it can't handle it so

[0:40:24] Voice 1: So our parser, the one that came with our developed and delivered site, is having a problem with the size of our documents.

[0:40:33] Voice 5: Maybe you could just parse the agenda part, you know, the first five pages or whatever would give you a lot

[0:40:39] Voice 5: of the content.

[0:40:40] Voice 5: Anyway,

[0:40:40] Voice 1: it actually it's parsing a fair amount of the documents.

[0:40:43] Voice 1: The problem is it's going through our library and it hits one that has

[0:40:46] Voice 1: a problem with and then it stops.

[0:40:48] Voice 1: So what our solution right now or what the direction we're taking is exploring alternative parsers.

[0:40:54] Voice 1: and the problem we're running into that is based on the issues we're having with this parser we're

[0:41:00] Voice 1: identifying that it's probably a fee-based parser that will have to pay a service and that'll be a

[0:41:05] Voice 1: budget requirement so a good deal of a good deal of what's what's involved with this site and

[0:41:11] Voice 1: improving this site comes with a dollar requirement beyond basic support of maintenance so this will

[0:41:19] Voice 1: be a common theme whenever i think with some of the questions that we have bugs no we will maintain

[0:41:24] Voice 1: and fix bugs. But when it's a design change in consideration, even for briefings, we'd have to

[0:41:29] Voice 1: change our data model. There's a cost. So I'm just going to keep going. I want to point out that this

[0:41:35] Voice 1: is one way to access documents, but there's other ways to find your documents. And in particular,

[0:41:41] Voice 1: meeting documents, probably the most common document, desired documents. So the other way

[0:41:47] Voice 1: to get to your meeting documents is to go to meetings meetings and events so you would search

[0:41:55] Voice 1: basically on the event which will get you to the agenda in the minutes this is probably the most

[0:42:00] Voice 1: common way that folks access those documents so what i want to search or what i want to show you

[0:42:06] Voice 1: here is that this site is the search filters the design of this site is different the reason for

[0:42:12] Voice 1: that is because we redesigned the first one or that the meeting documents one because of the

[0:42:17] Voice 1: feedback that we got so we now have two different ways of doing it but this one works because this

[0:42:24] Voice 1: becomes the primary search tool for most folks they usually go through the calendar but they

[0:42:29] Voice 1: still can filter you can still put keywords in you can put type of body region and type of meeting as

[0:42:35] Voice 1: well it'll be reported back in a list view or you go to the the date itself and it's going to report

[0:42:43] Voice 1: it's going to return each of the meetings of that date once you get to the date you can go

[0:42:49] Voice 1: view details and in the in the event itself you'll have access to the meeting documents

[0:42:57] Voice 1: so a somewhat more intuitive perhaps way of accessing a meeting document when you're in

[0:43:03] Voice 1: In this dialogue, once you go into the meeting event itself,

[0:43:07] Voice 1: most of our public meetings,

[0:43:08] Voice 1: LTCs in particular, committee meetings, are streamed.

[0:43:12] Voice 1: So they're publicly accessible to remote participants

[0:43:16] Voice 1: or remote viewers.

[0:43:18] Voice 1: And so there's a couple of ways that you,

[0:43:20] Voice 1: there's a couple of different interfaces here

[0:43:22] Voice 1: that you're gonna see.

[0:43:23] Voice 1: You're gonna see attend, watch live, and watch recording.

[0:43:28] Voice 1: Attend is when you join a webinar.

[0:43:30] Voice 1: are watch live is when you see the when you're seeing the live stream and obviously watch record

[0:43:36] Voice 1: is post meeting where you can review that content and is there any questions about that this is a

[0:43:44] Voice 1: common interface so there may be some questions or concerns could

[0:43:49] Voice 5: you demo the select by date range

[0:43:53] Voice 5: Yeah,

[0:43:53] Voice 1: it's a different, I have to go back. It's a different interface again. It's not one click, it's multiple. So it just simply opens up a dialogue. This is a bug that it moves around the screen, but it is selectable.

[0:44:13] Voice 1: So, again, we can say the beginning of January to the end of January, and then the search will run without having, like I said, we don't have to select a search.

[0:44:24] Voice 1: This one's dynamic every time you hit it,

[0:44:26] Voice 2: and then you see the full month of meetings.

[0:44:31] Voice 2: It's a common way.

[0:44:33] Voice 1: Myself, I am exploring.

[0:44:36] Voice 1: This is a standing bug, the whole issue with the calendar popping up and over to another part of the screen.

[0:44:43] Voice 1: So that's all that I had as far as that dialogue. There are other ways to find documents on our site

[0:44:53] Voice 1: though. Another common way would be, and I'm just going to go back to the home page so it looks a

[0:44:58] Voice 1: bit more standard, you can come in and do a search. This is a new feature to get you to documents. So

[0:45:13] Voice 1: a document search in here too so we would put in let's say we put in fresh water and we click

[0:45:22] Voice 2: search now

[0:45:26] Voice 1: it's going to go and look at the doc it's going to look at the site map and it's going

[0:45:30] Voice 1: to look at the document library so the first results we see are site results and so these

[0:45:35] Voice 1: are all pages that you can navigate to and then you can flip over to the document library results

[0:45:41] Voice 1: results tab to see a preliminary search within the document library for that.

[0:45:46] Voice 1: Again, like we said, it's parsing.

[0:45:48] Voice 1: So it's finding the words in the title and in the document.

[0:45:53] Voice 1: However, it's having a hard time getting

[0:45:55] Voice 1: through all the documents, so it's not a complete word in document search.

[0:46:01] Voice 1: That'll be resolved.

[0:46:02] Voice 1: And then if you want to refine that search,

[0:46:05] Voice 1: you would need to go to the document library and that's what this link is for.

[0:46:09] Voice 1: it'll take you back to the document library dialog it'll carry over your your keyword bring

[0:46:15] Voice 1: it with you and then you can refine with the other filters and that is that's every way of finding a

[0:46:24] Voice 1: document sort of there's one more way which isn't really finding a document you can find a map

[0:46:29] Voice 1: document so we can go to mapping there's two ways to get to this which is map it the feedback that

[0:46:38] Voice 1: we got from the discovery was that map it or a public facing map site was too difficult to get to

[0:46:46] Voice 1: so now we have multiple entry points you can get to it from the home page which there's a link on

[0:46:50] Voice 1: the home page big picture splash page of a map and you can go into mapping and resources and maps

[0:46:57] Voice 1: and get here to map it but we're also interested in data apps and maps so to do that we've organized

[0:47:08] Voice 1: it by trust areas. And so you can navigate to your trust area through the sidebar menu

[0:47:17] Voice 1: and through or and or through this map dialog. So you can see the responsiveness of Gambier

[0:47:25] Voice 1: or you can just go over to Gambier and Bowen this way. If we go to a trust area, we see

[0:47:33] Voice 1: three tabs. First tab being data. Second tab maps. There's a difference. Maps or PDFs.

[0:47:41] Voice 1: maps are basically a paper map data as you can see here are formatted are application specific

[0:47:51] Voice 1: formats so being dwg for cad shapefile for arcgis or esri products and kml for google and these are

[0:47:59] Voice 1: the most common formats that are requested so this is a self-serve so we don't get so many calls

[0:48:04] Voice 1: in the mapping department and likewise we serve up the most common map requests on each of the

[0:48:11] Voice 1: LTA pages as well. Ecosystems are commonly requested. And if we don't want to reorganize

[0:48:20] Voice 1: something or redo something on the site, we redirect to the page. So the bylaw maps are

[0:48:26] Voice 1: available on the bylaw page for every LTC. This will get you to the Gambier bylaws and the bylaw

[0:48:34] Voice 1: maps and we also has we also have an apps tab so these are web maps as we call them in the industry

[0:48:43] Voice 1: we just looked at the conservancy web map or app and clara gave us a quick tour of that and you

[0:48:51] Voice 1: can launch it here and then this is another access point for the map it application um

[0:48:57] Voice 1: i

[0:48:57] Voice 4: was gonna say before you click on that mark we've got

[0:49:00] Voice 7: another question oh

[0:49:02] Voice 2: go ahead i didn't

[0:49:03] Voice 2: see my question was back when you were doing the search of fresh water and the results that came up

[0:49:11] Voice 2: were mostly water um so do you have to link them somehow and go fresh and water or something like

[0:49:17] Voice 1: that it could very well be that it was yes i mean maybe i'm spelling is fresh water one word oh

[0:49:25] Voice 1: geez again spell checker is my savior um there you go good point so it's all it's garbage in

[0:49:34] Voice 1: garbage out in my case okay so okay so if you

[0:49:38] Voice 1: just if you

[0:49:39] Voice 2: put that one down to a single word okay

[0:49:41] Voice 2: yeah

[0:49:41] Voice 1: and then it'll get you the freshwater references so again any of these LTAs any of

[0:49:48] Voice 1: the apps I'm going to take you down to the apps again and I just wanted to point out that yes you

[0:49:53] Voice 1: can launch the application and I'll do it quickly I don't want to get too deep into that or we're

[0:49:57] Voice 1: going to be here for another hour but there are tutorials here on how MAP-IT works and how to use

[0:50:04] Voice 1: map it so if i was getting any questions from the public if i get questions tomorrow from the public

[0:50:09] Voice 1: i direct them to these videos to um to help them navigate and launching this will open up another

[0:50:16] Voice 1: page and this is our this is our dynamic map and it works basically the short story is it's designed

[0:50:27] Voice 1: to function like google that's basically what the mapping industry is doing they're following google

[0:50:32] Voice 1: Google. So if you can do it in Google, you should be able to do it here.

[0:50:36] Voice 1: We have a suite of search tools.

[0:50:38] Voice 1: How do people need to identify a location in the trust?

[0:50:41] Voice 1: These are the common areas.

[0:50:42] Voice 1: And then there's some basic annotation tools

[0:50:49] Voice 1: and I think and then a property explorer, which is the most

[0:50:54] Voice 1: it's this is what the real estate agents use primarily, which is to give you

[0:51:00] Voice 1: the assessment land title and a nice pretty location map for each PID that you put in or

[0:51:06] Voice 1: address or however you want to get to the property you can just click on it and it'll give you a

[0:51:10] Voice 1: report so that's that's what I've got as far as functionality I'm happy to take any questions in

[0:51:17] Voice 1: regards to those three or four different access points and the function of

[0:51:22] Voice 7: each of them all right

[0:51:31] Voice 7: Right, there's one. Go ahead.

[0:51:33] Voice 7: Is

[0:51:34] Voice 5: this MAP-it application primarily to serve data and information to the public?

[0:51:40] Voice 5: You know, is there a whole set?

[0:51:42] Voice 5: Yeah, so your geomatics people don't use this.

[0:51:47] Voice 5: Your planners don't use this.

[0:51:49] Voice 5: They would have a different access route.

[0:51:52] Voice 1: Correct.

[0:51:53] Voice 1: So basically, this is a stripped-down version of what the planners

[0:51:58] Voice 1: planners or the Conservancy and the planning staff use.

[0:52:02] Voice 1: They have an internal version that is,

[0:52:05] Voice 1: I would say it's about ten times as deep and ten times as functional.

[0:52:10] Voice 1: And actually, we're just about to replace

[0:52:13] Voice 1: that with the city view implementation that's been talked about

[0:52:18] Voice 1: for the planning department.

[0:52:19] Voice 1: So that's a new integration with the mapping.

[0:52:22] Voice 1: So it's going to be a whole new landscape

[0:52:24] Voice 1: for them, an expanded capacity for reporting far beyond what this current iteration is for.

[0:52:31] Voice 1: The public site is going to be updated as well. We're going to have a new site,

[0:52:35] Voice 1: a new map it. I don't know what we're going to call it yet, but we're looking forward to getting

[0:52:40] Voice 1: that out, I would say, in the next quarter, I hope. But conceptually, it'll be the same idea.

[0:52:46] Voice 1: it'll just be in a modern um html interface any

[0:52:54] Voice 7: other questions i'll just say i encourage you to

[0:53:00] Voice 4: ask questions here like what do your constituents ask you for what are the kinds of questions you

[0:53:04] Voice 4: get that you might be able to find on a map that we can help you with try

[0:53:08] Voice 1: to stump us probably

[0:53:10] Voice 1: probably can at least me show

[0:53:15] Voice 5: me a saturn land use zones please oh

[0:53:19] Voice 1: well there's many different

[0:53:21] Voice 1: different ways to do that you can do it through the site and you can go through and find the zoning

[0:53:26] Voice 1: maps well

[0:53:27] Voice 5: I'd like it is it possible to see it dynamically here as opposed to on him yeah so

[0:53:33] Voice 5: we should

[0:53:33] Voice 1: here we can go into we can go into Community Planning so we've organized these

[0:53:38] Voice 1: into some high level administrative ecosystems water and geologic and if we go into administrative

[0:53:44] Voice 1: and Community Planning we can turn on zoning and give it a sec to load because it's a rather large

[0:53:51] Voice 1: data set. Oh, look at that. It's still loading. Still working. God,

[0:53:55] Voice 2: I hope it draws. This would

[0:53:57] Voice 2: be embarrassing. So the nature of this iteration

[0:54:04] Voice 1: of the technology is it speeds up the more you

[0:54:08] Voice 1: ask it to do. So the first time you ask it to draw a really large data set like zoning or parcels,

[0:54:15] Voice 1: it calls up a service and builds the map. The next time it's got that service and it's quicker.

[0:54:22] Voice 1: quicker. So if I, now if I move around, it should draw faster. It should. I might have to eat my words here. But this is part of the reason why we're updating the technology. This tech came out, we've been looking at MAPIT now for, I'd probably say it's approaching six to ten years. So there is a new framework from the Esri products.

[0:54:47] Voice 5: These are three servers as well.

[0:54:48] Voice 5: You're getting three new servers as far as I remember.

[0:54:52] Voice 5: We're

[0:54:52] Voice 1: always updating the servers.

[0:54:54] Voice 1: I mean,

[0:54:54] Voice 1: we just have a three-year cycle to update the servers that this runs on.

[0:55:00] Voice 1: So that's a constant refresh.

[0:55:02] Voice 1: There is, I mean, not to get, you can easily get me off tangent with tech talk.

[0:55:08] Voice 1: The fact

[0:55:08] Voice 1: is we're going to be expanding our server resources with the next generation.

[0:55:13] Voice 5: Thank you.

[0:55:14] Voice 1: At a cost savings.

[0:55:15] Voice 1: But yes, there's there's very there's a large number of ways to get at your particular information for your particular island.

[0:55:22] Voice 1: And that's the intent. There needs to be multiple feeds for folks.

[0:55:27] Voice 1: And that's that's the the the hope and the intention. So, Claire, I don't know.

[0:55:32] Voice 1: Where do you want to take it from here? I'm I'm happy to stay as long as we need to to answer questions.

[0:55:38] Voice 1: But anything that's been discussed, Claire, where do you want to go?

[0:55:41] Voice 1: As

[0:55:42] Voice 4: am I. I think we're happy to take questions now and I'm really happy. I think

[0:55:47] Voice 4: what I've heard from some newer trustees is the mapping tool. Some of them aren't here tonight

[0:55:52] Voice 4: that had asked about it, wanting to know how to help people access mapping tools or would look

[0:55:56] Voice 4: up things for themselves. But again, if it would be more comfortable to do that one-on-one, I'm

[0:56:01] Voice 4: sure Mark is available to support you with that, if that's something you'd like to find out. And

[0:56:05] Voice 4: generally happy to answer questions with the site overall. Hopefully you're able to now understand

[0:56:10] Voice 4: understand how it's working and help constituents find things and when you as a trustee are looking

[0:56:15] Voice 4: for something hopefully you can find it again we're always here to help if there's something

[0:56:20] Voice 4: we can help you find or you have an idea of something you think would be great to do on the

[0:56:25] Voice 4: website that you've seen someone else do we're happy to take that idea as mark suggested like

[0:56:29] Voice 4: you know major changes are going to have a cost attached but this does need to be of service

[0:56:35] Voice 4: and serving what constituents and what you are looking for so we want to hear that feedback and

[0:56:40] Voice 4: be able to think about it and you know provide you with options about how that can be delivered

[0:56:45] Voice 4: so um yeah i

[0:56:47] Voice 1: don't have a question but i do want to actually respond to a question

[0:56:51] Voice 1: if you have a second so um trustee boland the the whole idea of the images you brought up the

[0:56:57] Voice 1: the fact that the images seem a little bit large and um right it's a good point and you're not the

[0:57:04] Voice 1: first you won't be the last to that raise that point so um and we had many staff that agreed

[0:57:11] Voice 1: so from our perspective and the release of the site the short story is that we we paid for a

[0:57:18] Voice 1: design we shopped the design to staff and to trustees there was a check box to go with the

[0:57:26] Voice 1: design we built the site released the site and then we get feedback which is fair that's how it

[0:57:33] Voice 1: works in the world we get feedback and the feedback we've had quite a bit of feedback

[0:57:36] Voice 1: about the size and design of the um the images we we um we just need to make a decision

[0:57:46] Voice 1: and support that decision with money to make a change and frankly if you start if we change

[0:57:50] Voice 1: the the dimensions of the site we have to basically do a slight little redesign of the

[0:57:56] Voice 1: site which will cost us money right it kind of changes the the form and function of everything

[0:58:01] Voice 1: everything as we resize. It's not going to break the site, but it's going to cost some money to

[0:58:07] Voice 1: change. So I'm always going to plug the money side because unless until we have funds, we are not

[0:58:14] Voice 1: going to be able to make structural or design changes. So I'm not greedy for cash. I'm just

[0:58:21] Voice 1: realistic about what it takes to make adjustments. We have a standing budget for support, which is

[0:58:28] Voice 1: is just fix this bug, update WordPress, parse.

[0:58:34] Voice 1: We're asking for information about potential fixes

[0:58:37] Voice 1: to major stuff, but we don't have the budgets in place

[0:58:40] Voice 1: to do change, to really implement change requests.

[0:58:44] Voice 1: So you may see those in a budget

[0:58:46] Voice 2: ask.

[0:58:50] Voice 2: Anything else?

[0:58:53] Voice 7: I see Trustee Bernardo.

[0:58:55] Voice 3: Yep, I've got a couple of points.

[0:58:57] Voice 3: One is if you go to the page for the Gambier trust area, the image of the trust area vibrates like crazy.

[0:59:08] Voice 3: It's like there's some

[0:59:09] Voice 3: weird thing happening there.

[0:59:11] Voice 3: Every time I've tried to go there today, it's been vibrating like mad.

[0:59:15] Voice 1: So you're referring to this map?

[0:59:18] Voice 3: That's right.

[0:59:19] Voice 1: Yeah, I heard, and Claire, I don't know if you caught this one, but I did hear of this bug.

[0:59:27] Voice 1: so it's not reproducible in all scenarios i think if you i think if you resize your screen

[0:59:33] Voice 1: if you tried resizing your screen does it change the function i think what this is part of the

[0:59:38] Voice 1: responsive design of the site that somewhere in there there's a sweet spot you hit a certain

[0:59:43] Voice 1: responsive size and it messes with the map um dialogue i'm not exactly

[0:59:49] Voice 1: sure i'm

[0:59:51] Voice 3: not even sure

[0:59:51] Voice 3: i know i'm not sure i even know what that means what you just said so i

[0:59:55] Voice 1: just mean can you change

[0:59:56] Voice 1: change the size of your screen and does it change the behavior I

[0:59:59] Voice 3: can't change it

[1:00:00] Voice 3: size of the screen there's no button there that i can see no i

[1:00:03] Voice 1: mean the overall browser not the

[1:00:04] Voice 1: screen of the map you

[1:00:05] Voice 4: can use control minus or control plus this is sort of a quick way of

[1:00:09] Voice 4: changing how that browser sizes to your screen even

[1:00:11] Voice 1: if you were just to

[1:00:12] Voice 1: take the screen and

[1:00:13] Voice 1: try making it smaller you know what i mean yeah

[1:00:17] Voice 3: i see what you mean does it still behave

[1:00:21] Voice 3: uh yeah if you make it smaller it behaves if you make it a bit bigger it's very weird yeah there's

[1:00:27] Voice 3: Yeah, there's actually a sour spot in between larger and smaller where it vibrates like mad.

[1:00:34] Voice 1: Yeah, so this was brought to our attention actually as a bug just this past week.

[1:00:39] Voice 1: Okay,

[1:00:40] Voice 3: well, you're aware of it.

[1:00:42] Voice 3: The other pump is slightly more substantive, which is when you go to the introductory page for the local trust area,

[1:00:51] Voice 3: you know it's got a bunch of information there but it might be handy for members of the public

[1:00:58] Voice 3: to have a contact email number whatever of the planner or staff person who is supporting that

[1:01:08] Voice 3: area because there's a lot of questions people have got that frankly you know I think

[1:01:16] Voice 3: really relate more to the specialized expertise that planners have to answer

[1:01:20] Voice 3: or you know about how you know the process or what they need somebody needs to do to make an

[1:01:26] Voice 3: application for a permit and all that sort of thing I imagine over time I'll pick up on that

[1:01:31] Voice 3: but in the immediate in the short term I think it'd be very handy for members of the public to

[1:01:36] Voice 3: be able to just know who to talk to and have that name and contact information in the page for the

[1:01:45] Voice 3: the local trust area is that possible to do i

[1:01:49] Voice 4: can speak to that mark um so one of the things we did

[1:01:51] Voice 4: with this site design is take staff names off it um for a couple of reasons one of which security

[1:01:57] Voice 4: we were having more and more instances of staff being phished which is where um someone impersonates

[1:02:02] Voice 4: like the cao or a member of a person of authority and tries to trick them into getting money and we

[1:02:08] Voice 4: had several instances of our staff actually losing money because they got fooled into this

[1:02:13] Voice 4: So that was one of the reasons that we took staff names off the site and we now direct people into

[1:02:19] Voice 4: more generic pieces. Another reason was we had people sort of planner shopping to get

[1:02:23] Voice 4: different answers to the same question and so we wanted people just to come in and try and talk to

[1:02:28] Voice 4: the planner responsible for the file was another. And the third was we often have people back

[1:02:34] Voice 4: filling for each other and it becomes tremendously difficult to keep the site entirely up to date

[1:02:38] Voice 4: with all the staff comings and goings that we have between different planning departments.

[1:02:43] Voice 4: So that was a decision we've made. Originally, we were getting feedback around this. It has

[1:02:47] Voice 4: really stopped, I think. We seem to be doing a fairly good job of channeling people in.

[1:02:52] Voice 4: And once they know the planner that they're working with, then they have that person's

[1:02:55] Voice 4: contact information from their email footer. Again, happy to revisit this decision. If,

[1:03:00] Voice 4: you know, trustees feel strongly this is something we should change. But that was the rationale for

[1:03:04] Voice 4: why we changed it in this way at the time well

[1:03:07] Voice 3: i guess i'd have to think about that because i mean

[1:03:09] Voice 3: you you raised some uh interesting points there but um short of actually identifying the planner

[1:03:14] Voice 3: which would be preferable but i hear you about these problems uh maybe you can put in um contact

[1:03:20] Voice 3: information for at least the team like uh you know say gambier it's it's northern team so if

[1:03:29] Voice 3: you could just put you know contact this office for planning advice or whatever you know yeah

[1:03:33] Voice 4: i'm what i'm in here can i clarify what i'm hearing is you would like to see that more

[1:03:37] Voice 4: prominently on the landing page of the local trust area yes

[1:03:41] Voice 3: i'd like i'd like that to be

[1:03:43] Voice 3: uh one of the access points for that information obviously it's elsewhere um like if you go work

[1:03:50] Voice 3: your way through the contact us route you'll find it but if somebody is interested in gabriela

[1:03:55] Voice 3: canola, gambier, whatever it is, you know, I have to make it as convenient as possible when they

[1:04:00] Voice 3: land on the page for that LTA, if they could

[1:04:03] Voice 3: just sort of like, that could be a portal, so to speak,

[1:04:06] Voice 3: into the kind of information they actually need.

[1:04:08] Voice 4: Yep, that's great feedback. I'll see if we can

[1:04:10] Voice 4: weave that in somehow. Thank you.

[1:04:15] Voice 7: Trustee Yates?

[1:04:18] Voice 8: Yeah, thank you, Claire. I just want to echo what

[1:04:22] Voice 8: Trustee Bernardo just asked for. I would like the same thing. Thank

[1:04:26] Voice 4: you. Okay, we'll have a look at

[1:04:28] Voice 4: at the page I think that's something we might be able to accomplish fairly simply yeah I mean

[1:04:32] Voice 1: conceptually this site we're we're intending to provide multiple pathways right in everything so

[1:04:39] Voice 1: it's a good point to increase that access to the planner we cannot put names and phone numbers are

[1:04:45] Voice 1: actually a no-no too because the systems are set up now malicious the um the the malware the

[1:04:52] Voice 1: malicious intent they just have to they just have to send out a bot and they scan the sites and they

[1:04:57] Voice 1: they grab the numbers and names and then they start social engineering and and then you get

[1:05:02] Voice 1: bombarded and we're already bombarded so we can't

[1:05:06] Voice 3: you know there there is the irony though that the

[1:05:08] Voice 3: trustee's phone number and contact for email is there as well right so that was a mask

[1:05:14] Voice 3: so from

[1:05:15] Voice 3: the you know you've done a great job of protecting the staff from carpet bombing but not so much from

[1:05:21] Voice 3: from the trustee side.

[1:05:24] Voice 3: Can you explain that discriminatory practice, please?

[1:05:29] Voice 2: Claire, how

[1:05:30] Voice 3: did it go?

[1:05:31] Voice 3: That was a joke.

[1:05:33] Voice 4: Yeah, but again, we have had a trustee this term

[1:05:35] Voice 4: who didn't want their phone number listed, right?

[1:05:37] Voice 4: That's at your discretion,

[1:05:38] Voice 4: what you wish to share with the public

[1:05:40] Voice 4: in terms of how they can access you.

[1:05:41] Voice 4: And you can always create a different,

[1:05:44] Voice 4: if you wish us to support you

[1:05:46] Voice 4: in creating a different way to access you, we can do that.

[1:05:51] Voice 3: Not to go too far afield,

[1:05:52] Voice 3: but it did occur to me because I have been getting some phone calls from people of varying degrees of intelligibility.

[1:06:00] Voice 3: I'm wondering if you don't issue telephones or cell phones to the to the trustees, do you?

[1:06:09] Voice 2: Just to the executive.

[1:06:11] Voice 3: Oh, I see. OK. All right. Add that to the list of things to look into.

[1:06:17] Voice 3: Thank you.

[1:06:19] Voice 1: We're all in the same boat.

[1:06:20] Voice 1: It's, I can't tell you how many phone calls I get a week now that are just unsolicited.

[1:06:28] Voice 1: It's exhausting.

[1:06:30] Voice 5: So I thought we did have a kind of a Zoom phone thing that might be useful.

[1:06:38] Voice 5: But I have another question, which is just simple.

[1:06:41] Voice 5: On the CETERNA website, the documents, the standing resolutions document is not there, as far as I know.

[1:06:51] Voice 5: and I'll go through it carefully because another bylaw came up I think that we found you know I

[1:06:58] Voice 5: could find it in the document library wasn't on the page so I just encourage all trustees to go

[1:07:04] Voice 5: through that very meticulously and make sure that all relevant documents are on each island page

[1:07:12] Voice 5: I think it's like it's pretty good but it's just saying the standing resolutions in particular I

[1:07:16] Voice 5: think are not there and would be very helpful yeah thanks so

[1:07:22] Voice 4: that that leads me to a good point

[1:07:23] Voice 4: um which is if you have changes like that that you would like to have the maintenance of this

[1:07:28] Voice 4: site is really distributed we have 13 different staff that edit this site so it's very distributed

[1:07:33] Voice 4: um we've had a hard time as you've likely heard on sustaining our communication specialist position

[1:07:39] Voice 4: to be filled i'm very hopeful someone will start next week for a four-month period

[1:07:43] Voice 4: But you could reach out to your planning team assistance and they are the ones that if you have documents that you want to have on or have taken off or have cleaned up or sorted out.

[1:07:51] Voice 4: It's the planning team assistance for the local trust committees that would do that.

[1:07:54] Voice 4: Or you can email web comments at islandstrust.bc.ca and we can take care of that for you.

[1:08:01] Voice 4: But for the local trust committee documents, it's your planning team assistance that do that maintenance.

[1:08:07] Voice 4: sorry

[1:08:07] Voice 5: it is there it's either appeared it's appeared by magic just because i said words or

[1:08:15] Voice 5: i'm blind or it's recent anyway thank you cancel that

[1:08:19] Voice 5: request no

[1:08:20] Voice 4: but that gave me a great

[1:08:22] Voice 4: opportunity to tell you how to get things changed that you want changed sure um

[1:08:25] Voice 4: and also just to

[1:08:26] Voice 4: note um yeah we've kind of been missing that leadership position for the website um so i've

[1:08:31] Voice 4: really been filling that hole and you know off the side of my desk as i'm able um but we it is

[1:08:36] Voice 4: very distributed maintenance the maintenance is very distributed and

[1:08:41] Voice 1: if i can speak to that

[1:08:42] Voice 1: reference to the zoom phone because i love to talk tech um you have a zoom phone in the sense

[1:08:48] Voice 1: that internal calls are possible within our organization but the rest of the world does

[1:08:53] Voice 1: not have access to that number you cannot use that to go out or have it come in but you can go

[1:08:59] Voice 1: internal the rest of the world

[1:09:01] Voice 2: doesn't know it exists okay

[1:09:07] Voice 7: hopefully has this been helpful to

[1:09:09] Voice 7: you tonight have there been things that you would like to have had covered that you didn't hear

[1:09:12] Voice 7: about okay great okay um so yeah happy to take your feedback happy to have

[1:09:21] Voice 4: ongoing you know

[1:09:22] Voice 4: comments and as i say all feedback welcome as we work to constantly strive to improve and change

[1:09:28] Voice 4: and keep it relevant so thank you very much um hopefully it helps you tell the story of why you

[1:09:34] Voice 4: run for office and uh why the trust is doing the work it does and help people understand what we're

[1:09:38] Voice 4: doing and how it's happening and how they can be engaged so um yeah we look forward to helping you

[1:09:44] Voice 4: serve your constituents through this website okay so with that if there's are

[1:09:51] Voice 7: there any other

[1:09:51] Voice 4: questions we'll say goodbye to everyone but if anyone wants to stick around i'll we'll hang

[1:09:55] Voice 4: around here if there's any questions you want to ask one-on

[1:09:57] Voice 4: -one thank you good

[1:09:59] Voice 2: night everybody

[1:10:03] Voice 7: bye trusty mod did you have anything let's

[1:10:17] Voice 2: stop the stream and i'll stop bye-bye

[1:10:21] Voice 7: Okay, goodbye.