Applications Portal Help Guide

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Islands Trust Application Portal Help Resource
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Welcome to Islands Trust Application Portal Help Resources
More information, and a step-by-step guide to setting up your profile and using the Islands Trust Applications 
Portal. 
How do I register?
• From the Portal Home page, click “Register” 
• Enter your email address; this becomes your Login ID
• Create a password and re-enter to confirm. Your password must be a minimum of 8 characters long
• Click Next Step - Enter your contact information and complete the remaining contact information fields
• Ensure to complete the “I am not a robot” field at the end by entering in the characters you see in the 
image and click submit
• Once you complete these steps, you will receive an email to confirm your account. Click on the link in 
the email you receive to validate your account
• You can now sign-in to the web portal and begin to submit an application or view current applications

Islands Trust Application Portal Help Resource
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Islands Trust Application Portal Help Resource
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I registered but I did not receive my registration email. What should I 
do?
There are a couple of things to check:
• You should receive an email within 15 minutes of registering. However, sometimes emails can be  
delayed for reasons out of our control. Give it a couple of more minutes
• Did you spell your email address correctly? If you are not sure, you could try registering again with the 
same email address. If we already have that email on file, you will see a message indicating “An account 
already exists for this username”
• Check your junk folders
• Finally, please contact info@islandstrust.bc.ca and provide your email address  

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I forgot my password – what should I do now?
From the “Sign In” page:
• Click the “Forgot Password” link
• Enter your email address for your account
• Click the Reset Password button
• You will receive an email with a link to change your password, follow the instructions in the email 
 
 
 

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What are the requirements for a planning application?
• Planning application equirements available on the Islands Trust Land Use Application Guides & Forms.
How to start an application
• Click on “Portal Home”
• Click on “Apply for a Planning Permit”
• Compelete the steps and click “Submit”
• If you cannot complete the application, “Save for later” and return to your application by logging in

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How do I see the items I submitted?
• You can see everything you submitted using the web portal, by signing in, then clicking “My Items”
• Each section expands by clicking on the title, or to see all your items, click on the “Expand All” link.  
Additionally, you will be able to see the status of your submissions here 

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How do I upload documents and photos?
You can upload documents and photos that have the following extensi

First 3,000 characters. Open the original for the whole document.